Citizens Advice Epsom & Ewell is an independent charity giving free, independent, confidential and impartial advice to over 3000 local residents annually on such matters such as debt, housing, family, welfare benefits and employment. It is a local charity staffed almost entirely by highly trained volunteers.
Our general advice service provides free, independent, confidential and impartial advice, face to face and over the telephone, to over 3000 local residents on matters such as debt, housing, family, welfare benefits and employment.
We have a specialist unit providing advice services to clients suffering severe and enduring mental illness. Last year this team secured for their clients £250,000 by helping them to obtain benefits to which they were entitled but were being denied or by negotiating with creditors to have their debts written off.
Our two specialist debt advisers enable their clients to analyse their financial situation and address their problems in a meaningful way thereby allowing them to take control of their lives. We have recently opened a debt and welfare benefits outreach service.
The bureau also operates, in conjunction with other bureaus in the surrounding area, a County Court advice desk for persons threatened with homelessness attending before the County Court. Last year this service helped to prevent 156 families from being homeless.
Our external website provides information and links to online advice and gives details of our opening times. It also provides an online volunteering facility.